Shipping policy
Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers worldwide, ensuring that we always provide the highest levels of responsiveness to you.
Shipping:
Shipping logistics providers: DHL, UPS, TNT, FedEx, and SF Express
Processing time: All orders are shipped out within 48-72 hours of purchase. *Business Days Only
Delivery Estimates: Within 20-30days（Shipping times are only estimates and, unfortunately, cannot be guaranteed.）
**Note:
- Please verify you have the correct shipping address on your order beforemaking payment, as this is the address we will ship to.
- When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
- We take every reasonable precaution to ensure that products are not damaged. If the item is damaged in transit, please immediately contact us at normtex@outlook.comwithin three business days after receiving shipping.
Orders Tracking：
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date, and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier's official website 24 hours a day.
- Please note that international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
- Shipping internationally means you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.